Fair Effective Enforcement
We specialise in helping local authorities recover debts. We understand that unpaid debts restrict the ability of local authorities to deliver essential services for their residents. We help them ensure that the majority who pay do not have to subsidise the small minority who do not pay.
We engage quickly and non-intrusively with customers, to achieve an early resolution, by full payment or reasonable regular payments.
We recover:
- Council Tax
- Business Rates
- Parking and Road Traffic Penalty Charge Notices
- Housing Benefit Overpayments
- Commercial Rent Arrears
- Forfeiture
- High Court Enforcement
- Business Improvement District (BID) levy
For Clients: Effective Enforcement
Whipps Enforcement deliver high collection rates and quick results.
We are ethical. We comply fully with all regulations and codes of practice regarding enforcement. We always treat customers with respect and fairness, respecting their individual backgrounds and circumstances. Our agents are trained to the highest standards.
We are innovative. We use best-in-class systems to enable payments 24/7 for customers and up to date information online on all cases for clients. Our agents use the latest technology and undertake Continual Professional Development (CPD) to enhance their skills and knowledge.
We are responsive. We understand that every local authority is different, and are always mindful of their individual requirements.
For Customers: Fair Enforcement
Whipps Enforcement are personal, clear and helpful in all our dealings with customers.
We are personal. Our service is always personalised, recognising everyone’s situation is different. We make it as easy as possible for people to engage with us, recognising social, generational and cultural differences. Our aim is to reach the best possible agreement for everyone.
We are clear. We take time to explain the enforcement process to customers and their choices and options. We are open about our charges.
We are helpful. We are quick to recognise vulnerable customers and use our skills and experience to find a way of communicating that works for them. We accept payment online 24/7. We signpost customers to free, impartial support, advice and assistance.
Our Agents
Our agents are our most valuable assets, so we make sure Whipps is a great place to work. They are chosen through a rigorous selection process and trained to the highest standards, including CPD.When meeting customers they always use body-worn video recording.Our Systems
We have partnered with a major supplier to provide state of the art systems for our clients and customers. The systems are fully secure and available 24/7.
Clients can see up to date information on all cases online. Agents update the system in the field using mobile technology. Customers can make payments online at any time.
Welfare Together
We have partnered with Welfare Together.
Vulnerability Registration Service
Whipps Enforcement is a client of the Vulnerability Registration Service (VRS).
Executive Council of CIVEA
Whipps Enforcement is pleased to announce that our director, Graham Whipp has been elected to the Executive Council of CIVEA, the Civil Enforcement Association for the next two years. Graham says he is looking forward to working with the association and its members.
“St Albans District Council have only been working with Whipps for a relatively short period but during this time we have been very impressed with not only their results in recovering debt, but also their enthusiasm and professionalism. Notably, we have already received positive feedback from several residents with regards to how their enforcement agents interacted with them.”
Mr Richard Skilbeck Revenues / Benefits Manager. 19 January 2024“I was owed an amount of money for almost two years and despite repeated promises of payment, the debt was not repaid. I contacted Whipps Enforcement, who promptly transferred my County Court Judgment to the High Court and recovered all of my money, including interest, within a few months. I would like to express my gratitude to everyone at Whipps, for their exceptional services and would highly recommend the company. ”
Mr Saunders. 13 January 2025“ Thank you for your patience and the professional approach your enforcement agent Mr Wintersgill took when speaking to both the client and myself, this is extremely refreshing and a credit to your company.”
Julie Lloyd. Supervisor, Hartlepool Citizens Advice. 23 June 2025“I would just like to say that it was a pleasure dealing with this company (although was unfortunate circumstances, on my part) I would like to express, that everybody I spoke to, on all occasions were extremely polite, courteous and professional at all times , especially Lyn. It made the situation much easier to cope with, many thanks to all involved. ”
Mrs Davidson. 16 July 2025.“Hertsmere have been using Whipps Enforcement for over a year and it was soon after we started using them did we notice the difference in feedback from both customers and staff. It became evident very quickly that their collection methods were more proactive and directly engaged with the public and it is this way that they achieve results.”
Paul Rosenberg, Revenues and Benefits Manager. 11 September 2025
